Responsible Gambling Policy

At Slots Amigo we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to understand the tools and support available if gambling stops being fun. This page explains our approach to player protection and the practical steps you can take to stay in control.

Player protection principles

We prioritise player safety and clear information. Our approach is based on early intervention, transparency and easy access to controls so you can manage your activity. We encourage sensible play, honest self-assessment and prompt use of any available limits or breaks.

Activity-control tools

At SlotsAmigo you can use a range of account tools to manage time and spend. These include setting deposit limits, applying loss limits, putting accounts on a short break and opting into full self-exclusion. Controls are available in your account settings and can also be applied or removed with help from our support team.

Deposit limits, loss limits and time limits

You can set daily, weekly or monthly deposit limits and loss limits to match your budget. Time limits and session reminders are available if you prefer to limit how long you play in a single sitting. We recommend setting limits before you start and reviewing them regularly.

Temporary breaks and self-exclusion

If you need an immediate pause, choose an account break for a predetermined period. For longer-term control, self-exclusion blocks access to your account for the chosen timeframe and is designed to be a clear step away from gambling activity. You can enrol in national self-exclusion services such as GamStop in addition to our internal self-exclusion options. To request self-exclusion or a break, contact live chat or email [email protected].

Recognising signs of problematic behaviour

Look out for changes in behaviour that may indicate gambling is becoming a problem, for example:- spending more time or money than intended- chasing losses or increasing stakes- neglecting work, family or finances- borrowing money to gambleIf you notice these signs in yourself or someone you care about, use account controls and seek support.

Practical tips for staying in control

Simple steps can help maintain control: set and stick to deposit and time limits, only gamble with money you can afford to lose, avoid gambling when stressed or under the influence, keep records of play and take regular breaks. Share concerns with friends or use our support channels for guidance.

Professional help and support organisations

For confidential, professional support in the UK consider organisations such as GamCare, the National Gambling Helpline, Gamblers Anonymous and Samaritans. These services offer free advice, counselling and practical assistance. If you need help setting account controls, contact our team via live chat or email [email protected].